Computer Support Specialist Concentration, Information Systems Technology, A.A.S.
The Computer Support Specialist Concentration provides students with the necessary skills for careers as computer support technicians, Help Desk Technicians and Repair technicians. Courses concentrate in areas of building, maintaining and troubleshooting computers; installing, configuring, and troubleshooting operating systems and software; server installations and customers skills. The curriculum includes preparation for A+, Network+ certifications. This A.A.S. program is a career degree, preparing students for the workforce after graduation. However, students can opt to transfer to a four-year program rather than start a career, but should confer with advisors and transferring institutions for specific requirements.
Program Outcomes:
- The student will demonstrate the ability to navigate, install, configure, and troubleshoot various operating systems and applications.
- The student will demonstrate problem-solving skills in building, repairing and upgrading various types of devices.
- The student will demonstrate the ability to configure both wired and wireless networks.
- The student will demonstrate technology knowledge by creating and providing training.
- View the Computer Support Specialist Fact Sheet for faculty contact information and additional program information.
Program Pathway
First Year Fall
Gen Ed-
| English | 3 credits |
Gen Ed-
| Mathematics | 3-4 credits |
| CSC-102 | Introduction to Information Technology | 3 credits |
| IST-108 | Microsoft Operating System | 3 credits |
| IST-150 | PC Tech: Repair and Troubleshooting | 3 credits |
| Total Credit Hours: | 15 |
First Year Spring
| IST-154 | Networking Basics | 3 credits |
Gen Ed-
| Biological/Physical Science | 3-4 credits |
Restricted Elective-
| Choose from the list | 3 credits |
| IST-105 | Fundamentals of Word Processing | 3 credits |
| IST-151 | PC Tech: Operating Systems | 3 credits |
| Total Credit Hours: | 15 |
Second Year Fall
Gen Ed-
| Behavioral/Social Science | 3 credits |
-
| | |
| IST-106 | Spreadsheet Software | 3 credits |
-
| Or | |
| IST-173 | Database Fundamentals | 3 credits |
-
| | |
| CSC-109 | UNIX/Linux Operating System | 3 credits |
Restricted Elective-
| Choose from the list | 3 credits |
| IST-261 | Server Management I | 3 credits |
| Total Credit Hours: | 15 |
Second Year Spring
Gen Ed-
| Diversity | 3 credits |
Gen Ed-
| Arts/Humanities | 3 credits |
| CYB-246 | Introduction to Cloud Computing | 3 credits |
| IST-204 | Help Desk Technology and Services | 3 credits |
Restricted Elective-
| Choose from the list | 2 credits |
| STU-106 | Professionalism in the Workplace | 1 credit |
| Total Credit Hours: | 15 |
General Education Requirements (18-20 Credits)
Arts and Humanities
- Select one course from the approved General Education course list in the Arts/Humanities category (3 Credits)
Behavioral/Social Sciences
Biological/Physical Science
Diversity
- Select one course from the approved General Education course list in the Diversity category (3 Credits)
English
*A minimum grade of "C" or better is required for one course from the English category.
- Select one course from the approved General Education course list in the English category (3 Credits)
Mathematics
- Select one course from the approved General Education course list in the Mathematics category (3-4 Credits)
Program Requirements (34 Credits)
Requirements List
| CSC-102 | Introduction to Information Technology | 3 credits |
| CSC-109 | UNIX/Linux Operating System | 3 credits |
| CYB-246 | Introduction to Cloud Computing | 3 credits |
| IST-105 | Fundamentals of Word Processing | 3 credits |
-
| | |
| IST-106 | Spreadsheet Software | 3 credits |
-
| Or | |
| IST-173 | Database Fundamentals | 3 credits |
-
| | |
| IST-108 | Microsoft Operating System | 3 credits |
| IST-150 | PC Tech: Repair and Troubleshooting | 3 credits |
| IST-151 | PC Tech: Operating Systems | 3 credits |
| IST-154 | Networking Basics | 3 credits |
| IST-204 | Help Desk Technology and Services | 3 credits |
| IST-261 | Server Management I | 3 credits |
| STU-106 | Professionalism in the Workplace | 1 credit |
Restricted Electives (6-8 Credits)
Select Restricted Elective Credits from the Following List
| CYB-210 | Ethics in the Information Age | 3 credits |
| IST-106 | Spreadsheet Software | 3 credits |
| IST-160 | Introduction to Security Fundamentals | 3 credits |
| IST-166 | Computer Forensics I - Principles And Practices | 3 credits |
| IST-173 | Database Fundamentals | 3 credits |
| IST-269 | Internship I | 1-3 credits |
| WEB-101 | Web Design I | 3 credits |
IST-160: Preparation for the Security+ certification.
Degree Requirement (60 Credits)